Help & Contact

Your surprise, our service - We are here for you!

Whether you have questions about our Mystery Packages, support with your order or suggestions about our products - the Retouromat team is always on hand to help. We're just a message away to make sure your shopping experience is as exciting as our packages!

Our contact information

📧 Email contact:
For all inquiries, please send us an email to:
➡ [email protected]

Stay connected

Follow us on our social media channels and be the first to find out about new locations, promotions and exciting offers:

Instagram: @retouromat.de
TikTok: @retouromat.de

Customer service times

Our support team is there for you from Monday to Friday, 9:00 - 17:00. We endeavor to answer all queries within one working day.

Direct message

You can also leave us a message directly via our website. Use our contact form and we will get back to you as soon as possible!

Quick help

Lots of questions? Lots of answers!
Take a look at our FAQ page, where you'll find immediate help on the most common topics relating to Retouromat & Mystery Packages.

📩 S till have questions? - We look forward to hearing from you!