Frequently asked questions
Frequently asked questions (FAQs)
What is Retouromat?
Retouromat is an innovative concept where customers can purchase mystery parcels from returns or undeliverable deliveries. These offer the opportunity to discover diverse and interesting products.
What are mystery packages?
Mystery packages are surprise packages with unknown contents that may contain items such as electronics, clothing or household goods. The exact contents are always a surprise for the buyer.
Where do the parcels come from?
The parcels are returns or undeliverable items that are resold by mail order companies. We purchase these and offer them in our vending machines.
What are the possible contents of the packages?
The packages can contain various items from the online trade, including household goods, cosmetics, electronics, clothing and toys.
Locations of the Retouromats
You will find our Retouromats at the following locations:
CCL Langenhagen
Kaufland Hanover Center
Leine Center Laatzen
Advantages of buying from Retouromat
Retouromat offers high-quality products at attractive prices. This also promotes the sensible recycling of returns and reduces waste.
Contribution to sustainability
By purchasing return packages, you avoid waste and give products a second chance, which reduces the environmental impact.
Return conditions
Mystery packages are excluded from the right of return. However, we offer fair solutions for justified complaints.
Protection of personal data
All personal data on the parcels is made unrecognizable before they are made available in the vending machines in order to guarantee data protection.
Guarantee of functionality
A functional guarantee cannot be given, but the condition of the products is checked. In the event of defects, we offer individual solutions.
Dealing with damaged items
If a package contains damaged or incomplete items, please contact us for a fair solution.
If you have any further questions, don't hesitate to contact us. We are here to help you!
Contact information
F&N Hannover UG (limited liability)
Wietzendiek 11
30657 Hanover